Roadside Response Terms & Conditions, Warranty and Consumer Guarantee.
Roadside Response provide the following warranty to the original purchaser subject to the terms and conditions stated herein. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Roadside Response Battery warranty
Roadside Response only use the very latest batteries, produced to exacting standards then tested and proven to meet stringent quality control standards. This is why we are able to provide the following nationwide application warranty on all batteries supplied and fitted by Roadside Response:
- 3 year warranty on batteries fitted into Passenger vehicles, including start/stop (private use only)
- 2 year warranty on batteries fitted into 4WD, Truck & Farming applications (private use only)
- 2 year warranty on batteries fitted into Marine, Deep Cycle, Motorbike, Mobility, Scooter, Caravan applications (private use only)
- 12 month warranty applies to all batteries installed in applications used for commercial, business or non-personal purposes (including but not limited to, taxi, courier, trucking & police vehicles)
- We provide 3 months warranty on labour provided as part of repairs or Roadside Assistance call out.
- In instances were a battery was not fitted by a Roadside Response technician (supply only) the manufacturers stated warranty applies – which can be found on the products top label.
This warranty covers batteries that become unusable or un-serviceable due to defects in material and/or workmanship or labour provided as part of a Roadside Assistance emergency call out. Warranty period commences from date of initial purchase. This warranty covers the battery used in the application for which it was intended and charged with an approved charging profile. Proof of purchase and return of good(s) in question must accompany any request for warranty.
This warranty does not apply to batteries that break or fail due to abuse or neglect such as improper installation, misapplication, loose wiring, corroded terminal connections, mishandled or dropped batteries, freezing, fire, explosion, or un-authorised battery modifications. This warranty does not cover sulphation damage caused by failing to maintain sufficient charge in batteries for extended periods of time. Batteries must be fully charged after any significant drain and the charge cycle must be completed. As per Australian Consumer Law if the battery usage is not for personal, domestic or household use, then we will not be responsible or liable for any consequential or incidental expense or loss.
Please be aware that the warranty covers the battery only (product), not our roadside call out service. Fees may be charged if you require us to come out to you for warranty adjudication.
This warranty is given by Sammarco Services Pty Ltd (ABN 77 118 237 415) trading as Roadside Response. Roadside Response head office is contactable by phoning 1300 468 931.
Warranty Claim Procedure
To make a warranty claim, call Roadside Response on 1300 468 931 (24/7/365). Please note that the claim will not be allowed unless proof of purchase (e.g. invoice) is provided. Roadside Response will not accept any battery for warranty that has not been tested by an authorised Roadside Response technician.
Roadside Assistance Cancellation Policy
In the event you cancel a booking which has been confirmed and a Response Technician has been allocated your booking and/or commenced travel, you will be charged a minimum cancellation fee of $79 inclusive of GST. If you contact Roadside Response within 10 minutes of your booking being made, this fee may be waived if the Response technician has not commenced travel to the stated destination.
This cancellation fee does not apply to Roadside Response members who hold a valid membership subscription at the time of booking, however a cancelled booking may constitute one of your inclusive call out benefits.